Excellence PeopleAT THE SUMMIT, YOU WILL BE ABLE TO
EXCELLENCE PEOPLE
Apologize, Forgive, Rebuild Trust
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Mend what goes wrong between people: what grudges and revenge cost, why we avoid saying sorry, competence versus integrity, apologies built on responsibility and repair, forgiveness that isn't forgetting, the REACH method, when not to trust again, owning mistakes at work, moving on without an apology, and forgiving yourself.
3h 09m5 constellations
01Apologize with responsibility and a real repair, and spot non-apologies
02Tell competence failures from integrity failures, and repair each
03Forgive with the REACH method without excusing, forgetting or reconciling
04Rebuild trust on evidence, own mistakes at work, and forgive yourself with amends
Every lesson of Apologize, Forgive, Rebuild Trust
15 lessons in 5 levels, about 3 hours. Level 1 is free.
Level 1Why Repair MattersFree · 3 lessons
- What grudges and revenge cost youSee what replaying a hurt and getting even actually do to the person holding on.12 min
- Why we don't apologizeRecognize the pull not to say sorry, and the myths that make it stronger.12 min
- Two kinds of broken trustTell a competence failure from an integrity failure, and repair each the right way.13 min
Level 2Apologize WellMembership · 3 lessons
- The apology that worksBuild an apology around responsibility and repair, and spot the non-apology.12 min
- Apologies that cost somethingBack your words with effort or repair, so the apology is believed.12 min
- The apology conversationDeliver an apology face to face: ownership, the pattern, and repair, without pressure.13 min
Level 3Forgive Without Being a DoormatMembership · 3 lessons
- What forgiveness is, and isn'tSeparate forgiving from excusing, forgetting and reconciling.12 min
- REACH, step by stepWork through the five REACH steps: the forgiveness method tested in trials.14 min
- Forgiving isn't trusting againForgive without making yourself a target, and know when it's abuse, not conflict.13 min
Level 4Rebuild TrustMembership · 3 lessons
- Rebuilding trust you brokeTurn an apology into a repair plan the other person can check.12 min
- Mistakes at work: own them earlyTell your manager about a mistake with facts, ownership and a fix.14 min
- When the apology never comesMove on from a hurt without waiting for an apology that may never arrive.12 min
Level 5Repair for LifeMembership · 3 lessons
- Forgiving yourself, and still making amendsMeet your own mistakes with understanding that leads to repair, not excuses.12 min
- Receiving an apology wellAccept an apology honestly, without pretending it was fine or punishing the attempt.12 min
- Capstone: your repair planPut an apology, a forgiveness and a trust repair into one plan.14 min
AFTER THE CORE