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Know Your Consumer Rights

0/15STARS
LEVEL 1 · 0/3LEVEL 2 · 0/3LEVEL 3 · 0/3LEVEL 4 · 0/3LEVEL 5 · 0/3START
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Your US consumer rights in plain English: the warranties in every sale, returns and shipping, hiring contractors, the three-day Cooling-Off Rule, dark patterns and hidden fees, fake reviews, credit card disputes, lost and stolen cards, wires and payment apps, complaints that work, the agencies that help, small claims, subscriptions and airline refunds.

3h 04m5 constellations
AT THE SUMMIT, YOU WILL BE ABLE TO

01Name the warranty or rule that fits any faulty purchase

02Cancel door-to-door sales and see through dark patterns and fake reviews

03Pay the protected way: card disputes, liability limits and scam rules

04Complain, escalate and (if needed) go to small claims

Every lesson of Know Your Consumer Rights

15 lessons in 5 levels, about 3 hours. Level 1 is free.

Level 1Rights Every Seller Owes YouFree · 3 lessons
  1. The promises in every saleKnow the warranties that come with almost everything you buy.11 min
  2. Returns, warranties and shippingKnow which deadlines are rights, and which are store policy.12 min
  3. Contractors and servicesHire a contractor the safe way, and spot the scam before it starts.12 min
Level 2Buying OnlineMembership · 3 lessons
  1. Three days to change your mindUse the Cooling-Off Rule correctly, and know what it doesn't cover.12 min
  2. Dark patterns and hidden feesSpot the design tricks that push you to pay more, and what's now illegal.13 min
  3. Reviews you can't trustRead reviews like an investigator, knowing fake ones are now illegal.12 min
Level 3Pay the Protected WayMembership · 3 lessons
  1. Credit card disputesUse the Fair Credit Billing Act to fix billing errors and bad purchases.12 min
  2. Debit cards and lost cardsKnow how much a lost or stolen card can cost you, and why speed matters.12 min
  3. Wires, apps and scamsKnow why scammers want transfers, and what to do if you've paid one.12 min
Level 4Complain So It WorksMembership · 3 lessons
  1. The complaint that gets resultsWrite and say a complaint that names the problem, the fix and the deadline.13 min
  2. Agencies, attorneys general and free helpTake a stuck complaint to the right free body.12 min
  3. Small claims without a lawyerDecide whether a small claims case is worth it, and how it works.14 min
Level 5Subscriptions, Flights and Your ToolkitMembership · 3 lessons
  1. Paying for the person you plan to bePrice every subscription per real use, and cancel the ones that fail.12 min
  2. When your flight goes wrongKnow when an airline owes you a refund, and what it doesn't owe.12 min
  3. Your consumer-rights toolkitRun any problem through five questions and set up your toolkit.13 min
FREE

Level 1 is open.

Membership opens every other level of this path.

See membership
AFTER THE CORE

Keep going where this path leads.

Get Out of DebtWhen payments get hard · 2h 56m
Stay Safe OnlineScams and account security · 3h 23m